- Reliant Creates a Buzz at PRSM
- Reliant Exhibiting at PRSM2010!
- Brad Cruickshank Writes for PRSM Magazine
Automated Dispatch
Our internal software system electronically routes work orders to the appropriate tech, 24/7. The flexibility in our proprietary SugarCRM-based system allows customers to submit work orders in a manner that best fits their operations: phone, fax, email, or XML data transfer.
Computerized Maintenance Management System (CMMS) Integration
The flexibility in our systems allow us to integrate and/or communicate with Retailers' internal CMMS as well as third-party providers such as ServiceChannel.com [and Facility Source].
Management by Exception
We automate the routine items, so that our staff can serve customers with urgent problems and emergencies. Reliant central staff receives an "exception report" for any dispatched work order not acknowledged by our techs within the defined response time.
Paperwork Systems
With a store stamp and signature routinely required, orderly paperwork is necessary to efficiently close out a job. Reliant Techs meet every two weeks to compare paperwork with the computerized log. Work orders and labor billings are checked against timesheets during invoicing to ensure accuracy.
Laptops
Reliant Techs receive work orders via email on laptops in their service vans. Techs update work order status, complete timesheets, materials lists and other routine documents throughout the day from their vans.
Digital Cameras in the Field
Cameras allow us to take photos of completed work and potential problems. We will send images to customers while we work so that efficient decisions can be made, repairs authorized and jobs completed as quickly as possible.